Five Ways to Add Pizzazz to Your Customer Service

Julie Babcock-HydeCustomer Service0 Comments

customer service

It’s the little things that add up to make an exceptional experience for your customers. Here are five “little things” you can add to your services to create an exponentially memorable connection with your customers. Generosity   Add a little extra something to the products or services you offer. It could be a piece of chocolate like Hershey’s® Kisses®. Maybe … Read More

The Death of the Annual Performance Review

Julie Babcock-HydeUncategorized0 Comments

annual performance review

If you have employees, you probably also have a process to help them understand how they are doing on their job performance. There’s a new trend in large companies to kill the annual performance review and replace it with continuous, instant feedback as well as a tool called an after-action review.   After-Action Review An after-action review (AAR) is a … Read More

Five Digital Marketing Trends to Get More Customers

Julie Babcock-HydeMarketing, Small Business, Social Media0 Comments

Online marketing is a large component of marketing for many small businesses.  There are many aspects to online marketing that you’ll want to consider for your business.  Here are just five for your consideration. Content Marketing Content marketing is huge, and it consists of generating articles, blog posts, social media updates, white papers, videos, and other educational materials about your … Read More

Cool Apps: Hootsuite

Julie Babcock-HydeSocial Media0 Comments

cool apps hootsuite

Social media is an awesome marketing tool, but it can also be a huge time drain.  If you post regularly, or want to post regularly, and use multiple social media platforms, such as Twitter, LinkedIn, Facebook, and Google+, then an app like Hootsuite can save you a tremendous amount of time. Hootsuite allows you to schedule social media updates or … Read More

Five Numbers You Should Know About Your 2016 Performance

Julie Babcock-HydeProfitability, Small Business0 Comments

performance numbers

Before we get too far into 2017, let’s take a look back at 2016 results and five meaningful numbers you may want to discover about your business’s performance.  To start, grab your 2016 income statement, or better yet, give us a call to help you compute and interpret your results. Revenue per Employee This number measures a company’s productivity with … Read More

Understanding Payment Terms

Julie Babcock-HydeAccounts Receivable, Cash Flow0 Comments

understanding payment terms

Each invoice you send should have payment terms listed.  A payment term is the period of time you expect the invoice to be paid by the customer.  Your payment terms should be set by you, not your customers! If there is a period of time between when your customers receive your goods or services and when they pay for them, … Read More

Positive Pay

Julie Babcock-HydeFraud Prevention, Small Business0 Comments

positive pay

Positive pay is a service offered by banks that is designed to reduce fraudulent check-cashing against your account.  If you are writing checks on your bank account (as opposed to using ACH transactions), then the positive pay service, which usually has an extra charge, may be beneficial. When you activate this service, you must send a file of checks that … Read More

Tax Time, Ready or Not

Julie Babcock-HydeUncategorized0 Comments

tax time

It’s always a huge relief to many people who get their taxes done early.  That gray cloud of stress that nags at you to get it over with can be gone in a matter of weeks instead of months.  April is right around the corner.  Here are a few tips to cross that task off your to-do list way before … Read More

The New I-9 Form

Julie Babcock-HydePayroll, Team0 Comments

new I-9 form

The I-9 form is used for employment eligibility when hiring new employees.  It is one of many forms that need to be completed when you onboard a new employee. Effective Tuesday, January 17, 2017, the new I-9 form, which is dated 11/14/2016, must be used. Here is a summary of the changes Section 1 asks for “other last names used” … Read More

The True Cost of Procrastination

Julie Babcock-HydeProductivity, Time Management2 Comments

procrastination and productivity

Today we have a guest blog post from Lisa Crilley Mallis, Impactive Strategies, LLC I have been reading The Productivity Project by Chris Bailey and I LOVE this book. One of the experts he quoted was Tim Pychyl, who said, “Everyone procrastinates.” For the sake of this post, I’m defining procrastination as NOT doing the task you’ve set out to do, the one you’ve … Read More